We collect your personal information when you interact with us or our services, for example when placing an order. From time to time, we study how visitors use our Site, to help us improve our services and optimize our customer experience.

We collect information:

• When you create an account or modify an account

• When you place an order or during its processing (payment and delivery);

• When you contact us directly by e-mail, telephone, post or courier.

• When you browse and use our Sites

As part of our confidentiality commitments vis-à-vis our customers and more generally visitors of our website, we make a commitment to transparency regarding the information you communicate to us.

When you place orders on SUCCESSFUL CHINESE LEARNING.com, we store and process the first and last names, contact details, delivery addresses, and order details.

We also collect information about your use of our Site when you contact us or provide feedback.

We receive technical information from your mobile device or your computer, for example on its operating system, the type of device and connection as well as the IP address from which you access our Site.

We do not process any health information about you.

We do not process bank information. Your bank information is processed and encrypted by our payment solutions partners and is generally not disclosed to us.

The information you give us is used to:

• provide you with access to the relevant parts of the Site,

• provide you with the services you request,

• allow us to collect your payments,

• contact you, when necessary about our services, for example to resolve any difficulties concerning your orders.

We may also analyze your information in order to send you appropriate communications, or to inform you of our special offers or our products that may be of interest to you.

Where we are required by a legal obligation to do so, such as the obligation to maintain our accounting, we may use your information:

• To create a history of your orders,

• In order to keep invoices and carry out accounting in accordance with the laws in force

• In order to comply with any other legal obligation to which we are subject.

You can set your browser to refuse all or certain cookies, or to alert you when websites install or access cookies. If you disable or refuse our cookies, please note that certain features of the Site and certain pages will no longer be accessible.

We use cookies in order to :

• Enable automatic or facilitated login to your user account whenever you visit our Site.

• Detect suspicious activity such as "spam", fake users ("bots"), abusive connections ("DDOS") and any other use of the Site by malicious or non-malicious software.

• Enable "Captcha" and other systems to ensure that the visitor is not software ("bots").

Consent to cookies is always given for a limited period of time. SUCCESSFUL CHINESE LEARNING apply a duration of 180 days (about 6 months).

At the end of this period, the consent to cookies will have to be renewed in order to reactivate certain functions of the site, such as the automatic or facilitated connection to your account.

If you have given us your consent or if we have a legitimate reason (and if the law allows us to do so), we will use your information to introduce you to our other products and services that may be of interest to you.

We will contact you by email and you have the option to opt out of these promotional programs at any time.

We will not keep your information longer than we deem necessary.

To determine this duration, we will take into account:

• our legal obligation (s), under applicable law, to keep the data for a certain period of time (accounting)

• limitation period (5 years in commercial matters)

• any litigation we might be aware of or part of,

• the guidelines published by the competent data protection authorities.

Otherwise, we erase the information for your safety and that of your data.

Some information found in your online user account is stored on our servers.

We do not share any personal information unless we need to resolve a matter concerning your payment. In that case, your information may be transmitted to our or your payment provider in order to verify the rightfulness of your order, or the existence of a fraud.

We take steps to protect your information against unauthorized access, unlawful processing, accidental loss, destruction and damage.

If you have chosen a password which allows you to access certain parts of the Site, you are responsible for keeping this password confidential.

Under data protection law, you may have a number of rights in relation to the data we hold about you. If you wish to exercise any of these rights, please contact our Data Protection Officer using the contact details at the end of this document. To find out more about your rights, please contact the data protection authority of your place of residence.

• The right to be informed. You have the right to receive clear, transparent and easily understandable information about how we use your information and your rights. That is why we are informing you about it within the framework of this policy.

• The right of access. You have the right to obtain access to your information (if we are processing it). This will allow you, for example, to verify that we are using your information in accordance with data protection law. If you would like to access the information we hold about you in this way, please contact (see Contacting Us).

• The right to rectification. You have the right to have your information corrected if it is inaccurate or incomplete. You can ask us to correct any errors in the information we hold by contacting us (see Contacting Us).

• The right to cancel. It is also known as the “right to be forgotten” and, in simple terms, allows you to request the deletion or removal of the information we hold about you by contacting us (see Contact Us).

• The right to limit processing. You have rights to "block" or "delete" any further use of your information. Where processing is restricted, we may still store your information, but we will not use it further.

• The right to data portability. You have the right to obtain your personal information in an accessible and transferable format so that you can reuse it for your own purposes with different service providers. This is not a general right, however, and there are exceptions. For more information, please contact us (see the Contact Us section).

• The right to lodge a complaint. You have the right to lodge a complaint about the way we handle or process your data with the national data protection authority.

• The right to withdraw consent. If you have given your consent to any of our processing activities (i.e. we rely on consent as the legal basis for processing your information), you have the right to withdraw that consent at any time moment. To do this, simply contact us (see the Contact Us section). However, withdrawing consent will not make it illegal to use your personal information while the consent was manifest.

• The right to object to processing. You have the right to object to certain types of processing, including processing for direct marketing and profiling purposes. You can object by changing your marketing preferences or by disabling cookies (paragraphs 7 and 8 above).

Any modification to our privacy policy will be the subject to information either on the site or by email if the modification is significant.